Do you already have a Sears Protection Agreement? Call 1-800-4MY-HOME for information or to plan the service. See terms and conditions for sears safety and repair protection contracts I was sold an oversized heat pump in 2015 and they installed the system directly on the ground and did not withdraw authorization. I had the protection contract. The system has not been in operation since September 7, 2019. They told me that they had permission to replace the system last Thursday and that they would call me last Friday, but they would not return my calls or emails. I think one day I will have to bring them to justice to replace my system or get back to work. Sears service – scam. They give me a carousel of 800 numbers (more than 8), some of which “services are no longer available”. It`s New Year`s Eve 2019 and our fridge has been out of service since November 19 (before Thanksgiving). There were 6 service visits (5 rooms were replaced and the freon was added, plus one where they looked at it and abandoned it). They say “go out on January 2nd to install parts.” By tomorrow, we will have spent three (3) holidays (thank you, Christmas and New Year without a functional refrigerator covered by Sears Home Warranty. They refuse to provide us with a new unit and are constantly delayed – while administrative warranty contacts at 1-855-256-3467 don`t even let us talk to a superior (always “busy” or “in a meeting” or “out for a while,” or something like that).
We need relief — there is a complaint to be made against this unscrupulous seller. No wonder Sears is in trouble. I bought a heater and A/c security protection plan and they forwarded me for two hours on the phone saying that different services have to deal with it. They told me that my unit was not interchangeable. If one of your covered products breaks, just visit us online or call 24/7. One of our service professionals will plan a time to come to your home to repair the covered item. If it cannot be repaired. We replace it.1 All you usually pay for is an affordable service appointment cost. In addition, all repairs are equipped with a 180-day warranty for treatment. Now it`s really bad. On April 24, I called the service of the C.
Appointment April 30, Tech showed. After repeated calls to check and ensure that we are expected until 6pm. Finally, at 7:20 a.m., we were told he wasn`t coming. Do they have a master protection contract on Samsung microwave by Sears. First call on June 20 part delivered July 3 missing some parts of technology ordered and now delivered only on July 24 at 6:30 p.m. Now it cannot be installed until the 26th. Because tomorrow park lasted more than 20 days to reach the chair and now Sears still 2 days before repairing, how can I use this collective action suit can not get Sears to repair the refrigerator. Parts have been put on “Back Order” Sears Protection Agreements offering you the best guaranteed protection in the industry. If your product breaks, we fix it.
You will receive unlimited service without any deductibles or fees. If we can`t repair your product, we`ll provide and install a brand new product with comparable features. It`s guaranteed. Plaintiffs Nina Greene and Gerald Greene allege that they entered into and paid for several device service agreements with Sears from 1994 to 2014, but that these agreements did not actually cover their products. Today, sears called to get a refund. It was said that the work was not pre-authorized and so I would not be paid. In addition, my contract was terminated because another officer had been working on the system. Contractor Sears had paid for the installation. I was told that it covered all the appliances in my house and that certain appliances were specifically requested, and the representative said yes. When I needed service, they sent someone out and said it couldn`t be repaired and charged me a fee to come check it out. When they called Sears to replace it, they said no, because it is a second fridge.